ECUADOR GREEN TRAVEL AND TOUR OPERATOR
Address: Ulpiano Paez N21-74 y Robles, Valladolid building, Of. 504 
Tel/Fax: (593-2) 5132657  / Mobile: (593-9) 99256096
E-mail: info@ecuadorgreentravel.net
skype: ecuador.green.travel
msn: carmanrisle@gmail.com
Quito – Ecuador

 

 

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Payments and Cancellation policies

Please find below the payment methods and cancellation policies regarding our tours and last minute deals:

BOOKING POLICIES

 Request for bookings can be accepted by e-mail, online form, or phone
 Once confirmed services or space is available, an e-mail will be sent to you.
 A booking is confirmed only after a deposit has been made or, in the case of LAST MINUTE DEALS, after the full payment has been sent.

 Land Services, logistics support and event management services require a deposit of at least 30% at the moment of confirmation, and the final balance 30 days before the beginning of services. Land tours requested and confirmed with less of 30 days prior the start of the trip must be paid in total for confirming the services.

 Air tickets that need to be delivered by email must be paid in total at the moment of booking.

 We accept bookings for a service only with deposit.

As soon you want to book one of our tours, we need the following information concerning the person/people travelling:
 

  • Full name
  •  Passport number 
  • Gender
  •  Date of Birth
  •  Food and medical requirements
  •  Nationality
  •  Emergency phone number
  •  Contact details in case of emergency
     

We are committed to protecting the privacy of our clients. All personal information provided to us will remain totally confidential; it will not be sold, rented, traded or shared with any third party. It's only used to confirm reservations on yachts or flight tickets.

 

 METHODS OF PAYMENT WITH ECUADOR GREEN TRAVEL

You can make the payment by cash at our office in Quito at the following address:

ECUADOR GREEN  TRAVEL 
Address: Ulpiano Paez N21-74 y Robles, Valladolid building, Of. 104
Tel/Fax: (593-2) 5016438 / Mobile: (593-9) 999256096
Skype: ecuador.green.travel
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
GMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Or, if you are outside of Ecuador, you can use one of the following methods:

1.- We accept bank transfers to:

Bank: BANCO PICHINCHA
Address:  AVE. AMAZONAS 4560 Y PEREIRA (QUITO - ECUADOR)
Account number: 3508311504
Beneficiary: CARMANRISLE TURISMO CIA. LTDA (please be sure to send the money to this beneficiary, otherwise the transfer will be rejected by our bank)
Swift Code: PICHECEQ
Phone bank: (593 2) 2980980

If you decide on a bank transfer, please confirm with your bank that they send us the total amount, keeping in mind the exchange rates.

Please add our processing fee of US $55 and also remember to add the fees that your local bank and any third party bank involved in the transfer may charge you. Intermediary banks are often used between your bank and our bank.
 

2.- We accept payments with debit or credit card  and bank account using WETRAVEL. COM:

 For payment with credit or debit cards through Wetravel.com, we'll issue an specific tour accoridng the trip you choose and we'll send the link to you by email.. In this method we need to add a 4,5% surcharge to the total amount with VISA and  MASTERCARD, or a 5,5% surcharge with AMERICAN EXPRESS, in order to cover the We Travel fees.

If you choose this option of payment, we'll create a link for you and then you only need to click on the green button to select the tour with the price you booked, then the number of persons, and then the credit card info... We do not handle your card information and this site is a secure platform..

In case of reimbursement for any reason, Wetravel.com will refund you partial or the total amount paid, even the commision will be reimbursed to the same card used for payment...   

 

CANCELLATIONS AND PENALTIES

All cancellations received up to 90 days before the departure date, will be CHARGED 10% of the total amount as administrative expenses. and the rest REFUNDED IN FULL.
When you buy a last minute deal to the Galapagos Islands, the payment has to be the full amount upfront and without option of refund
Cancellation of Land Services received within 60 to 30 days before the departure date, will result in a 50% REFUND OF DEPOSIT.
Cancellation of Land Services received within less than 30 days of the departure date, will result in THE FORFEIT OF THE TOTAL DEPOSIT.
Cancellation of Cruises received within 60 to 90 days prior the departure date, will result in a FORFEIT OF 50% OF THE DEPOSIT.
Cancellation of Hotel Bookings, Special Tours and Cruises (both in Ecuador and abroad) received less than 30 days of start, will result in THE FORFEIT OF THE TOTAL DEPOSIT.
A cancellation is considered valid only when it is received in writing, either by mail or by fax.
 
REIMBURSEMENT
 Any reimbursement must he handled directly by the booking agency.
 We will not refund any amount due to voluntarily unused services.
 Claims will be only be accepted in writing and must be accompanied by the unused service receipts, as well as any other documentation given to the client.
 Any claim must be presented in writing, within 30 days of the service date; if not, we will not be able to process it.
 For the recognition of any claim, the operator and its agents accept to submit them to the local Ecuadorian authorities' jurisdiction.
 Taking part in any of the services or activities specified on the invoice, will mean a total acceptance by the client(s) of all the general conditions specified in this contract.
 
VARIATIONS IN TOURS AND SERVICES
 

 The tour operator reserves the right to change the order of the itinerary if necessary to improve the service, so long as the circumstances are beyond their control and do not allow compliance with the original itinerary offered.
 

 If any change of the itinerary is requested by the passenger(s), all additional expenses inccurred due to this change must be paid by the passenger(s). All decisions regarding any change of itinerary will be of the complete jurisdiction and criteria of the guide.
 

 The company declines any responsibility for delays, advances or cancellations made by the airlines or any other transportation agency that may cause a variation of the itinerary. Any expenses that may be incurred due to this, will be covered directly by the client(s). 
 

 If the number of passengers does not reach a minimum to be the service to be provided, or for any other justifiable reason the operator is obliged to cancel a tour, the client(s) reserves the right to a full refund of the total amount paid for the tour.
 

 In the case that any member of the visiting group our country should demonstrate bad behavior (breaking the conditions of booking and/or safety rules, the Guide reserves the authority to deny services to this person. The Agency or Tour Operator's only responsibility will be to refund this person the equivalent of the unfinished parts of the tour.
 Passengers who voluntarily chose not to make use of the outlined services will have no right to demand any reimbursement of the amount paid in advance for the services.
 
RESPONSIBILITIES
 The ground operator explicitly declares that, unless otherwise indicated, it is only an intermediary between the trips and the entities or persons carrying out the services indicated in the itineraries, such as transport agencies, hotels, restaurants, yachts, etc.
 As agents, all tickets, exchange orders or vouchers are issued by the service provider directly to the passenger, and subject to any and all terms and conditions, under which such means of transportation, accommodation or other services are offered or provided. The organizer therefore declines any responsibility for deficiency in any of the services offered, as well as for any injury, damage, accident, delays or irregularities that may occur during the offering of services to the passengers on the trip or their belongings.
 When traveling by vehicles hired or owned by the organizer, the traveler is bound by local law regarding accidents and therefore renounces any other rights that may correspond to him. 
 The payment of possible indemnities in the case of accidents corresponds exclusively to the insurance companies, therefore excluding any responsibility of third parties, such as air or sea transportation, operator companies, etc.
 Transportation lines involved in these tours are not considered responsible for any act, omission or irregularity that may occur during the time that the passengers are aboard their crafts or during the transfers given by them.
 The bookings agent, airlines involved and general agent will not be liable for any vehicle furnished by any such other party, firm or corporation in carrying out or failing to carry out arrangements previously agreed upon, not for the negligent misconduct of any such other party, firm or corporation in providing or failing to provide are not be held responsible for any act, omission or event during the time passengers are not on board their conveyance. The passenger contract in use by the airlines concerned, when issued, shall constitute the sole contract between booking agent, airline general agent and the purchaser of these and/or passengers. 

NOTE: We strongly recommend that passengers take out travel insurance prior to departure. 

 

 

OUR CERTIFICATES OF EXCELLENCE
______________________________

The hard work done and the commitment that Ecuador Green Travel has with its clients, for changing their lives with adventure trips and their wide range of personalized programs and the great satisfaction of their clients, makes us enormously happy and is reflected in our acknowledgments commitment and work.

TESTIMONIAL OF OUR CLIENTS

Fantastic trip with EGT on Tip Top V We had a fantastic 8D/7N trip on the Tip Top V boat, eastern route. We found the trip through dealsgalapagos.com which are Ecuador Green Travel. Carlos Risueno did a fantastic job from start to finish booking our trip. His communication was spot on, everything was correct, his responses very prompt. I couldn’t fault him at all. The rep who met is in Quito airport was also spot on and helped us get through the 2 additional checks you need before boarding your flight to Galápagos. The trip itself was fantastic. The boat Tip Top V was definitely first class. The boat was modern and very clean, having been built in 2019. Our cabin was big enough and had everything we needed and a balcony. The food was brilliant; a huge selection for breakfast with something different every day. Every lunch and dinner consisted of 3 courses, all was tasty and well presented. Federico would keep trying to give you more. Then there were snacks after every morning and afternoon activity. I don’t think we had the same thing twice and definitely came away a couple of kilos heavier! The crew were very professional and everything was done with care and purpose. The whole boat ran like clockwork, everyone knew their role and couldn’t do enough for you. Our original guide unfortunately had a family emergency 2 hours into our trip but the company found a replacement before we’d started the first activity. Felipe did a great job, was informative and kept us on our toes with a busy schedule. And finally the activities; every day we did combinations of walking, kayaking, snorkelling and boat trips. The days started early at 6am but that just meant we packed more in and beat almost all the other groups to the islands. Everyday we were shattered and in bed by 9pm but that was just because we’d had a great day. I could write reams about the Galápagos itself but there isn’t space, it is truly a spectacular place and incredible how close you can get to unique wildlife. A personal highlight was swimming with sea-lions. All in all we couldn’t recommend Ecuador Green Travel and Tip Top V highly enough. If you’re undecided about which companies to go with you can’t go wrong with these.

MARK PRINCE - UK // TIPTOP V YACHT

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Hi Carlos Our recent trip to Galapagos was wonderful I want to express our thanks for your help and patience during the almost two years from our original booking to the actual departure. There were times I thought this trip might never happen. Thanks to you and Green Ecuador it became a reality! We also want to compliment the Seaman yacht crew. The yacht was beautiful and perfect for this type of excursion. All of the crew truly worked together as a team to make the guest experience a great one. As a small business owner for many years I see and appreciate when a team works towards a common goal. Seaman yacht is an exceptionally smooth operation. Our guide Enrique was excellent. He was extremely personable , friendly and knowledgeable. His daily briefings were very well done and provided just the right amount of detail to keep it interesting. His command of English was very impressive and he was always happy and able to answer any questions we had. I should also add that he had no problem getting into the (what turned out to be pretty cool ) ocean water to guide snorkelers twice a day. I think that him being in the water ,plus the very attentive Zodiac pilots, gave the less confident snorkelers more opportunities to see the amazing marine life . The itinerary exceeded my expectations and the specific site selection for the snorkeling was great for all levels of experience . In my personal rating system it is almost impossible to get 5 stars , but this trip was truly 5 STARS. Mark and Linda Conneticut USA

MARC AND LINDA CONLON - USA // SEAMAN YACHT

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I can strongly recommend Carlos for booking a last minute tour to Galapagos with La Pinta. I had been in contact with a few other agencies before, of which I chose two to get into more detail. But then I emailed Carlos and suddenly I had everything I was looking for: a decent price yes, but most of all: a full understanding what I needed. We had some discussions about the cancellation policy and Carlos was the first and only one who fully understood my problem and who came up with a satisfying solution. So we booked with him. Everything went fine, no problems at all. I would book again with him the next time.

BIRGIT - AUSTRIA // LA PINTA YACHT

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What a fabulous vacation! I could not be happier with our entire trip and the way it was planned and handled. Carlos was very responsive in caring for any questions or concerns I had. We told him what we wanted to see and what our primary goals were and he took care of the rest. We were not disappointed! Our guide Gustavo was tremendous as well, punctual, flexible and accommodating. Gus as we came to call him showed us an Ecuador that we would not have seen on our own. He is very knowledgeable about the country he calls home. As far as our visit to the Galapagos aboard the Nemo lll, it was like the icing on the cake. With only 16 passengers aboard we got to know everyone which was very nice, I'll take that over a large ship any day. The captain, crew and our naturalist Marcos were all amazing. Our daily treks and snorkels were always anticipated and everything was nicely planned out. My son and I had the trip of a lifetime, we made so many memories and we are so glad that we chose Ecuador! In summation, if you are on the fence about visiting this beautiful country, do it! And when you do let Carlos plan it for you and ask for Gustavo, you will not be disappointed:)

CRAIG MESEKE - USA // ECUADOR AND GALAPAGOS TRIP

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We had an amazing trip to the coast and Puerto Lopez. Carlos was tremendous in booking our flights and hotels in response to a last minute request and addressing all of questions and responding to our requests. We had an amazing location the first night that allowed us to walk on the malecón in Guaquil(sp) as requested and then when we arrived the next day in Puerto Lopez entered into the most beautiful room on the beach that Carlos had booked for us!! A magical lush garden residence overlooking the ocean. We saw 15 different birds from our room in 15 minutes. The Mandala hotel was PERFECT- a magical beach retreat. The hotel was clearly the realization of an artist's dream. I cannot recommend Mandala, Puerto Lopez, or Carlos more highly. Once you get there - there is so much more to discover, beaches, sea turtle rescue centre, and watching local people bring in their fishing boats all day long. Beautiful!

TERRY MITCHEL - CANADA // PUERTO LOPEZ

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Hi Maciej, Thank you for choosing Ecuador Green Travel as your operator for your trip around Ecuador... It was a pleasure for me to design and arrange all the deatils about your 15 day around Andes, Amazon and Coast in our beautiful country... I'm very glad to know that you enjoyed the trip as much as possible and all the services were according to your expectations... Best regards

MACIEJ CHMIELOWSKI // LAND TOUR AROUND ECUADOR

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