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Sunday, 24 September 2017
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Payments and Cancellation policies

Please find below the payment methods and cancellation policies regarding our tours and last minute deals:

BOOKING POLICIES

 Request for bookings can be accepted by e-mail, online form, or phone
 Once confirmed services or space is available, an e-mail will be sent to you.
 A booking is confirmed only after a deposit has been made or, in the case of LAST MINUTE DEALS, after the full payment has been sent.
 Land Services, logistics support and event management services require a deposit of at least 50% at the moment of confirmation, and the final balance 30 days before the beginning of services. Land tours requested and confirmed with less of 30 days prior the start of the trip must be paid in total for confirming the services.
 Air tickets that need to be delivered by mail must be paid in total at the monet of booking.
 We accept bookings for a service only with deposit.

As soon you want to book one of our tours, we need the following information concerning the person/people travelling:

  • Full name
  •  Passport number 
  • Gender
  •  Date of Birth
  •  Food and medical requirements
  •  Nationality
  • Insurance policy No.
  • Insurance company
  •  Emergency phone number
  •  Contact details in case of emergency

We are committed to protecting the privacy of our clients. All personal information provided to us will remain totally confidential; it will not be sold, rented, traded or shared with any third party. It's only used to confirm reservations on yachts or flight tickets.

 

 METHODS OF PAYMENT


You can make the payment at our office in Quito at the following address:

ECUADOR GREEN  TRAVEL
Address: Ulpiano Paez N21-74 y Robles, Valladolid building, Of. 504
Tel/Fax: (593-2) 2566172  / Mobile: (593-9) 99256096
Skype: ecuador.green.travel
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. 
MSN / GMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Or, if you are outside of Ecuador, you can use one of the following methods:

We accept bank transfers to:

Bank: BANCO PICHINCHA
Address:  AVE. AMAZONAS 4560 Y PEREIRA (QUITO - ECUADOR)
Account number: 35083115-04
Beneficiary: CARMANRISLE TURISMO CIA. LTDA (please be sure to send the money to this beneficiary, otherwise the transfer will be rejected by our bank)
Swift Code: PICHECEQ
Phone bank: (593 2) 2980980

 

If you decide on a bank transfer, please confirm with your bank that they send us the total amount, keeping in mind the exchange rates.
Please add our processing fee of US $55 and also remember to add the fees that your local bank and any third party bank involved in the transfer may charge you. Intermediary banks are often used between your bank and our bank.


We accept Western Union payments to:

 
Name: CARLOS MANUEL RISUENO LEON
ID Card: (PLEASE REQUEST THIS NUMBER BY EMAIL IF YOU CHOOSE THIS METHOD) 
Address: Ulpiano Paez N21-74 y Robles, Valladolid building, Of. 504
Tel/Fax: (593-2) 2566172  / Mobile: (593-9) 99256096
Country:  Ecuador
City:  Quito 


We accept payment by credit card only using PAYPAL:


WE ACCEPT PAYPAL PAYMENTS using AMERICAN EXPRESS, DINERS CLUB, VISA & MASTERCARD.

For payment with credit cards through PayPal, please add a 7% surcharge to the total amount (diving the total for 0,93) , in order to cover the Pay Pal fees. To send us money via paypal, please use the email address of our paypal accounts: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

CANCELLATIONS AND PENALTIES
All cancellations received up to 90 days before the departure date, will be CHARGED 10% of the total amount as administrative expenses. and the rest REFUNDED IN FULL.When you buy a last minute deal to the Galapagos Islands, the payment has to be the full amount upfront and without option of refund
Cancellation of Land Services received within 60 to 30 days before the departure date, will result in a 50% REFUND OF DEPOSIT.
Cancellation of Land Services received within less than 30 days of the departure date, will result in THE FORFEIT OF THE TOTAL DEPOSIT.
Cancellation of Cruises received within 30 - 90 days of start, will result in a FORFEIT OF 50% OF THE DEPOSIT.
Cancellation of Hotel Bookings, Special Tours and Cruises (both in Ecuador and abroad) received less than 30 days of start, will result in THE FORFEIT OF THE TOTAL DEPOSIT.
A cancellation is considered valid only when it is received in writing, either by mail or by fax.
 
REIMBURSEMENT
 Any reimbursement must he handled directly by the booking agency.
 We will not refund any amount due to voluntarily unused services.
 Claims will be only be accepted in writing and must be accompanied by the unused service receipts, as well as any other documentation given to the client.
 Any claim must be presented in writing, within 30 days of the service date; if not, we will not be able to process it.
 For the recognition of any claim, the operator and its agents accept to submit them to the local Ecuadorian authorities' jurisdiction.
 Taking part in any of the services or activities specified on the invoice, will mean a total acceptance by the client(s) of all the general conditions specified in this contract.
 
VARIATIONS IN TOURS AND SERVICES
 

 The tour operator reserves the right to change the order of the itinerary if necessary to improve the service, so long as the circumstances are beyond their control and do not allow compliance with the original itinerary offered.
 

 If any change of the itinerary is requested by the passenger(s), all additional expenses inccurred due to this change must be paid by the passenger(s). All decisions regarding any change of itinerary will be of the complete jurisdiction and criteria of the guide.
 

 The company declines any responsibility for delays, advances or cancellations made by the airlines or any other transportation agency that may cause a variation of the itinerary. Any expenses that may be incurred due to this, will be covered directly by the client(s). 
 

 If the number of passengers does not reach a minimum to be the service to be provided, or for any other justifiable reason the operator is obliged to cancel a tour, the client(s) reserves the right to a full refund of the total amount paid for the tour.
 

 In the case that any member of the visiting group our country should demonstrate bad behavior (breaking the conditions of booking and/or safety rules, the Guide reserves the authority to deny services to this person. The Agency or Tour Operator's only responsibility will be to refund this person the equivalent of the unfinished parts of the tour.
 Passengers who voluntarily chose not to make use of the outlined services will have no right to demand any reimbursement of the amount paid in advance for the services.
 
RESPONSIBILITIES
 The ground operator explicitly declares that, unless otherwise indicated, it is only an intermediary between the trips and the entities or persons carrying out the services indicated in the itineraries, such as transport agencies, hotels, restaurants, yachts, etc.
 As agents, all tickets, exchange orders or vouchers are issued by the service provider directly to the passenger, and subject to any and all terms and conditions, under which such means of transportation, accommodation or other services are offered or provided. The organizer therefore declines any responsibility for deficiency in any of the services offered, as well as for any injury, damage, accident, delays or irregularities that may occur during the offering of services to the passengers on the trip or their belongings.
 When traveling by vehicles hired or owned by the organizer, the traveler is bound by local law regarding accidents and therefore renounces any other rights that may correspond to him. 
 The payment of possible indemnities in the case of accidents corresponds exclusively to the insurance companies, therefore excluding any responsibility of third parties, such as air or sea transportation, operator companies, etc.
 Transportation lines involved in these tours are not considered responsible for any act, omission or irregularity that may occur during the time that the passengers are aboard their crafts or during the transfers given by them.
 The bookings agent, airlines involved and general agent will not be liable for any vehicle furnished by any such other party, firm or corporation in carrying out or failing to carry out arrangements previously agreed upon, not for the negligent misconduct of any such other party, firm or corporation in providing or failing to provide are not be held responsible for any act, omission or event during the time passengers are not on board their conveyance. The passenger contract in use by the airlines concerned, when issued, shall constitute the sole contract between booking agent, airline general agent and the purchaser of these and/or passengers. 

NOTE: We strongly recommend that passengers take out travel insurance prior to departure. 

Day tours from Quito - Complete packages around Ecuador

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Cotopaxi Volcano

Full day visiting this beautiful national park. Shared tours on Thursdays 60 usd. Private tours any day 90 usd

Mindo Cloud forest

Day tours to MIndo and its marvellous cloud forest full of birds and wildlife. Shared tours on Mondays 60 usd. Private tours any day 90 usd

MIddle of the World (Equator line)

Half day tour to the middle of the world, Intinan museum. Any day in shared basis tour 35 usd. private tour 50 usd

Termas de Papallacta

Hot springs in Papallacta. this beautiful lodge and spa is the perfect place for realx and enjoy the Andes. day in shared basis tour 60 usd. private tour 90 usd

City line tour

a perfect tour visiting the old town of Quito, the mitad del mundo munument and finally the teleferico. Daily in shared basis tour 40 usd. Any day in private tour 60 usd

Complete Ecuador

20 day tour around Ecuador and Galapagos islands. Visiting amazing places such as Quito, Cotopaxi volcano, a jungle lodge, Banos, the Devil's nose train, Cuenca and Guayaquil.

Cuenca 5 day tour

This 5 day tour will take you around the Andes of Ecuador, visiting several cities and Indian villages

Colorful Ecuador - 15 days

Hot spots: Quito - Otavalo - Papallacta – Jungle – Baños - Riobamba – Ingapirca – Cuenca – Cajas Nacional Park – Guayaquil – Puerto Lopez – N.P Machalilla – Manta - Cotopaxi

What our clients said in TripAdvisor

 

Ecuador Gallery Photos

Our address

ECUADOR GREEN TRAVEL AND TOUR OPERATOR
Address: Ulpiano Paez N21-74 y Robles, Valladolid building, Of. 504 
Tel/Fax: (593-2) 2566172  / Mobile: (593-9) 99256096
E-mail: info@ecuadorgreentravel.net
skype: ecuador.green.travel
msn: carmanrisle@gmail.com
Quito – Ecuador

Ecuador Green Travel Map

We are proudly awarded:

LUXURY TRAVEL GUIDE - WINNER 2016

 

Partner sites

GALAPAGOS CRUISES www.dealsgalapagos.com

VIAJES POR EL MUNDO www.viajessinlimite.org