PAYMENTS AND CANCELLATION POLICIES OF ECUADOR GREEN TRAVEL

Here you will find information on the policies that apply to all services:

BOOKING POLICIES

• Request for bookings can be accepted by e-mail, online form, fax, or phone.

• Once confirmed services or space is available, an e-mail will be sent to you.

• A booking is confirmed only after a deposit has been made.

• When you buy a last minute deal to Galapagos islands the payment has to be the full of the amount. Total payment is required in this case.
  

  Land Services, logistics support and event management services require a deposit of at least 50% at least 15 days before the beginning of services, balance could be paid up to the day of start.

  • Hotel Bookings, Specialty Travel Tours and Cruises (both in Ecuador and abroad) require a deposit of at least 15% no later than 15 days after you approve the invoice or 4 months before the beginning of services (whichever earlier), balance must be fully paid up to 30 days before the day of start. Excep in our last minute deals which need the full payment at the moment of the confirmation depending of how many days prior of the departure are.

  • Air tickets that need to be mail delivered must be fully paid up to 15 days before the flight day.

  • Air tickets to be issued and handed in our office must be fully paid up to 48 hours before the flight day.

• You can make bookings for a service with no deposit, but this will not guarantee your booking. Without a deposit there is not any obligation between ECUADOR GREEN TRAVEL and the agency or person that makes the bookings.

as soon you want to book your tour we need the following infrmation of the persons are going on the tour:

> - Complete names:
> - Passport number:
> - Birthdate :
> - Food and medical requirements: :
> - Nationality:
> - Emergency phone :  
> - Contact in emergency case:

We are committed to protecting the privacy of our clients.

All personal information provided to us will remain totally confidential, it will not be sold, rented, traded or shared. It's only used to confirm the reservations in yachts or flight tickets, issued with complete information.

PAYMENTS

You can make the payment at our office in Quito at the following address:
ECUADOR GREEN TRAVEL (GALAPAGOS LAST MINUTE DEALS)
Av. Juan Leon Mera N21-169 & Roca, OPTOP Building. Of. 102 (La Mariscal zone)  
Tel/Fax: 593-229-02398
Mobile: 593-9992-56096
Skype: ecuador.green.travel
E-mail: info@ecuadorgreentravel.net
MSN: carmanrisle@gmail.com

Or if you are outside of Ecuador you can take one of the following payment's way:

• We accept bank wire transfers through: 

ECUADOR: 

Bank : BANCO PICHINCHA  

Address:  AVE. AMAZONAS 4560 Y PEREIRA (QUITO - ECUADOR)

Account number: 35083115-04

Beneficiary: CARMANRISLE TURISMO CIA. LTDA

Swift Code: PICHECEQ

Phone bank: (593 2) 2980980

(Please make sure that we receive the full transferred amount)

If you decide for the Bank Transfer, please confirm with your bank to send us the total amount.
Please add our processing fee of US $ 25, but also remember to add the fees that you local bank and any third party bank involved in the transfer may charge you. Intermediate banks are often used between your bank and our bank.

• We accept Western Union's payments to: 

NAME:                 CARLOS MANUEL RISUENO LEON
ID CARD:            (ASK THE NUMBER BY EMAIL IF YOU CHOOSE THIS METHOD)
ADDRESS:        Juan Leon Mera N21-169 & Roca, OPTOP Building, 2nd floor
PHONE:            593-229-02398
COUNTRY:         Ecuador
CITY:                   Quito

• We accept payment by credit card:

WE ACCEPT PAYPAL PAYMENTS:  AMERICAN EXPRESS,  DINERS CLUB, VISA & MASTERCARD

For payment with credit cards through PayPal, please add a 5.4% surcharge to the total amount due to cover the Pay Pal Fees. To send us money by this way, please use our email adress of our paypal acount: ecuadorgreentravel@gmail.com

We do not accept credit cards for charges outside of Ecuador (except via Pay Pal).  Unfortunately, in Ecuador we do not have the same system as in the USA or Europe. We can charge an amount on your credit card only with Signature on File (this method depends of which service you are buying wiht us, please confirm it at the moment of decide yoiur payment method)

We also accept credit cards here in Quito, but we need your credit card physically in our offices in order to process. Also you would need to be here to sign the voucher. Please be aware that in Ecuador there will be a supplement of 6 % in all the prices for using credit cards (THIS APPLIES WHEN YOU ARE PAYING IN OUR OFFICE AND NOT IF YOU ARE PAYING VIA PAYPAL)

CANCELLATIONS AND PENALTIES

1. All cancellation received up to 90 days before the departure date, are refunded in full. When you buy a last minute deal to Galapagos islands the payment has to be the full of the amount. Total payment is required in this case.

2. Cancellation of Land Services received within 15 - 2 days before the departure date DEPOSIT IS REFUNDABLE IN 50%

3. Cancellation of Land Services received within less than 2 days before the departure date, THE TOTAL DEPOSIT WILL BE FORFEITED.

4. Cancellation of Hotel Bookings, Special Tours and Cruises (both in Ecuador and abroad)  received within 30 - 90 days of start, 50% OF DEPOSIT WILL BE FORFEITED.

5. Cancellation of Hotel Bookings, Special Tours and Cruises (both in Ecuador and abroad)  received less than 30 days of start, THE TOTAL DEPOSIT WILL BE FORFEITED.

6. All cancellations related to issued air tickets, 25% OF TICKET VALUE WILL BE FORFEITED

7. If a late cancellation is due to medical reason, proper certified documentation must he sent and a 50% refund will be made, upon the reception of the documents.

8. A valid cancellation is considered only when is received on written by mail or fax

    

REIMBURSEMENT

- Any reimbursement must he handled directly by the booking agency.
- We will not refund any amount due to voluntary unused services.
- The claims will be accepted only on written, and must be accompanied by the unused service vouchers and any other documentation given to the client.
- Any claim must be presented on written, within 30 days after the service date, if not so, we will not be able to process it.
- For the recognition of any claim, the operator and its agents accept to submit them to the local Ecuadorian authorities jurisdiction.
- The fact of taking any of the service options or parts specified on the invoice, will mean a total acceptance from the client (s) of all the general conditions specified in this contract.

VARIATIONS IN TOURS AND SERVICES

The tour operator reserves the right to change the itinerary order if necessary to improve a better service if the circumstances beyond our control, does not allow us to comply with the original itinerary offered.

If there is any change of the itinerary requested by an express passengers desire, all the additional expenses occurred due to this changes must be paid by the passengers. All the decisions regarding any change of itinerary will be of the complete jurisdiction and guide's criteria.

The company declines any responsibility for delays, advances or cancellations made by the airlines or any other transportation agency that may cause a variation of the itinerary. 

All the expenses that may occur due to this will be covered directly by the clients. 

lf the number of passengers does not reach a minimum to be a service provided, or by any justified reason, the operator must be obliged to cancel a tour, the clients will have just the right for a full refund of the total amount paid for the tour.

In case that any member of the group visiting our country demonstrate a bad behavior breaking the rules of booking and / or safety, the Guide will have the enough authority to deny services to this person. The Agency or Tour Operator responsibility will remain only to refund to this person the equivalent to the unused part of the tour.

If this is the case the only obligation of the company will be to refund to the passenger just the unused portion for the remaining days of the trip. Passengers who voluntarily chose not to make use of the outlined services will have no right to demand any reimbursement of the amount paid in advance for the services.

NOTE: We strongly recommend the passengers to take a travel insurance.